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Welcome to Securex Africa Careers!
Why Join Securex Africa?
Benefits and rewards
We care for our clients’ business as our business. We think and act like business partners, not academic advisors. We share our clients’ aspirations, work to understand their reality, and align our incentives with their objectives — so they know we’re in this together.
Personal impact, mentoring, and teamwork are just a few of share our clients’ aspirations, work to understand their reality, and align our incentives with their objectives — so they know we’re in this together.
Open Positions
Job Summary
We are seeking to recruit a Field Service Technician who is will be responsible for installing, maintaining, and repairing equipment and systems at client sites. This role involves troubleshooting technical issues, providing hands-on support, and ensuring equipment is fully functional and meets safety and performance standards.
Duties and Responsibilities
- Perform installation, testing, commissioning, repair, and preventive maintenance of screening and security equipment, including X-ray scanners, metal detectors, and explosives/narcotics trace detectors, and related products/equipment, in accordance with company and manufacturer guidelines.
- Accurately diagnose, troubleshoot, and resolve mechanical, electrical, and software issues in coordination with the Senior Field Service Engineer or Technical Lead.
- Ensure that all work complies with relevant health, safety, security, and radiation safety protocols, particularly when handling high-voltage and radiation-emitting equipment.
- Maintain up-to-date and accurate service documentation, including job sheets, digital service reports (via RESCO/Eworks), radiation safety records, and maintenance logs.
- Engage directly with clients and end-users to address service concerns, provide technical explanations, and ensure high levels of customer satisfaction and professionalism on-site.
- Carry out regular system performance checks and calibrations to ensure optimal operation and regulatory compliance.
- Participate actively in technical training programs and certifications to continuously improve knowledge of existing and new products and systems.
- Assist in field service projects, including upgrades, retrofits, and system relocations, ensuring timely and quality execution.
- Manage and account for company assets such as service tools, radiation meters, laptops, test kits, and vehicles; ensure all equipment is properly maintained, calibrated, and returned in good condition.
- Provide support in inventory and stock management, including requisition and tracking of spare parts and consumables.
- Remain available for scheduled standby duties on weekends and public holidays, responding to urgent calls without delay or conflict.
- Exercise strong time management and planning skills, ensuring tasks are completed efficiently whether on-site or during office-based activities.
- Take initiative to study product manuals, technical documents, and online resources to broaden personal technical knowledge during non-site hours.
- Promptly escalate unresolved technical issues to the appropriate internal teams, ensuring minimal service disruption.
- Ensure confidentiality and data protection in handling sensitive client equipment and systems.
- Maintain a professional demeanor and appearance at all times, upholding the company’s reputation in the field.
- Support in the preparation of site surveys, risk assessments, and documentation required for equipment deployment or servicing.
- Fulfill any other technical or administrative responsibilities assigned by supervisors or management in alignment with business needs.
Key competencies/ skills
- Proven technical proficiency in operating, maintaining, and troubleshooting security screening equipment and systems, including X-ray scanners and detection units.
- Strong analytical and problem-solving abilities, with a keen aptitude for diagnosing and resolving technical faults efficiently.
- Excellent communication and customer service skills, with the ability to interact professionally with clients and team members on-site.
- Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, documentation, and communication.
- Working knowledge of RESCO/Eworks or similar field service management software, with the ability to document and report service activities accurately.
- Effective multitasking and time management skills, with the ability to prioritize tasks and adapt to dynamic work environments.
- Collaborative team player with strong interpersonal skills and a proactive approach to supporting colleagues and enhancing service delivery.
How to apply
If you believe you are the right candidate and can clearly demonstrate your abilities to meet the criteria above, please send your CV HERE by 16th August, 2025.
Only shortlisted applicants will be contacted.
Job Summary
Securex Agencies (K) Limited is seeking to recruit a new member into the Technical Team. The Technical Administrator will be responsible for providing administrative support to the service aspect of the technical team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with client to schedule jobs while coordinating with various departments at the back office to complete assignments.
Main Responsibilities
- Schedule daily and quarterly service visits for technicians.
- Coordinate installation and replacement requests based on client approvals.
- Respond to client emails and service inquiries; liaise with Customer Care for proper follow-up.
- Book service requests via phone and confirm appointments with clients by email.
- Prepare and print daily service schedules (A3 format) for technician use.
- Scan, extract, and file service job cards into appropriate digital folders.
- Prepare job card documentation for billing and submit to Accounts (both hard and soft copy).
- Auto-generate and track closure of client complaints/incidents in the service management system.
- Ensure technical complaints are updated within 24 hours and closed within 48 hours.
- Compile and track service incidents across different zones.
- Raise picking slips for approved client quotations and technician toolkits.
- Generate timely service summary reports for key clients and internal use.
Key Competencies and Qualifications
- Bachelor Degree in Administration or Technical Management or any equivalent qualification
- 3 Years’ of relevant experience
- Excellent report writing
- Possess a solid customer service attitude
- Excellent communication skills both verbal and written.
- Ability to work in a fast-paced environment.
- Ability to work and effectively communicate with senior-level business partner.
How to apply
If you believe you are the right candidate and can clearly demonstrate your abilities to meet the criteria above, please send CV HERE on or before 2nd September, 2025.
Only shortlisted applicants will be contacted.
Job Summary
We are seeking to recruit technicians to our dynamic team. The technicians will be responsible for supporting the technical team in our Nairobi branch. They will ensure quality maintenance, quality installation and service of electronic security systems.
Duties and Responsibilities
- To carry out maintenance and service of electronic security systems such as Alarm, CCTV, Access Control, Electric Fence, Intercom, Electric Gates and Fire systems.
- Ensure all upgrade requirements are reported to clients and to the supervisor in writing through job cards and also informed verbally.
- Ensure security of client’s property and tidiness of the premises while attending to the assignment
- Responsible for sorting the reported issues within the quoted time.
- Responsible for problem escalation and communication to supervisor as required.
- Must keep the reserve of all the necessary maintenance items and carry the required tools at all times.
- Respond to and fix systems, application problems and issues during times of high volume.
- To handle technical complaints from the client.
- To educate the clients on how to operate their systems.
- To report any client requirements to the office immediately.
- Fill a job card for each assignment attended indicating the work covered and any necessary observation regarding alarm coverage adequacy.
- To prepare detailed technical reports after attending incident scenes.
- Ensure all equipment are fully in function when on-site, if not then follow up action should be implemented.
Minimum Requirements and Competencies
- A Degree/Diploma from a recognized University of Kenya in a relevant field with a proven experience as a maintenance technician.
- Working knowledge of multiple security functions and security-driven technology solutions.
- A minimum of three years’ experience in the electronics field.
- Working knowledge of general maintenance processes and methods.
- Working knowledge of tools, common appliances and devices.
- A motorbike license with a minimum of 3 years riding experience will be an added advantage, or a willingness to undergo motorbike training.
- Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
- A sound working knowledge of security best practices and legislation affecting the security role.
- Strong management and leadership skills together with excellent communication skills.
- A very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge.
How to apply
If you believe you are the right candidate and can clearly demonstrate your abilities to meet the criteria above, please send CV HERE on or before 19th December, 2025.
Only shortlisted applicants will be contacted.