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Welcome to Securex Africa Careers!

Join us in our mission to protect and secure what matters most!
Our people make us different — energetic about supporting and challenging our clients in equal measure. We’re passionate about making a measurable impact in all we do. Our unique culture and approach deliver enduring results, true to each client’s specific situation. We’ll always do the right thing by our clients, our people and our communities.
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Why Join Securex Africa?

Industry Leaders

We are ahead of the curve and at the top of our industry. Why not work with the best?

Impactful Work

Every day at Securex is a chance to make a difference whether through employment in Kenya or to our clients by protecting their livelihoods

Inclusive Culture

At Securex our people are our priority, we embrace diversity and celebrate our differences because we are an equal opportunity employer. we’ve cultivated a welcoming and inclusive environment where every voice matters and every contribution is valued . We invest in our employees’ growth and development, offering opportunities for advancement and continuous learning.

Cutting-Edge Tech

Be at the forefront of technological innovation, working with state-of-the-art tools and systems to tackle complex security challenges.

Benefits and rewards

We care for our clients’ business as our business. We think and act like business partners, not academic advisors. We share our clients’ aspirations, work to understand their reality, and align our incentives with their objectives — so they know we’re in this together.

Personal impact, mentoring, and teamwork are just a few of share our clients’ aspirations, work to understand their reality, and align our incentives with their objectives — so they know we’re in this together.

Join Our Team
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Open Positions

Job Summary

The Customer Relationship Executive will manage and cultivate relationships with existing clients, drive sales initiatives, ensure client satisfaction, retention & growth, and manage collections effectively. The ideal candidate will possess excellent communication skills, strong negotiation abilities, and a strategic mind-set to drive revenue growth while maintaining high levels of client satisfaction

Duties and Responsibilities

 

  • Manage and cultivate relationships with existing clients to ensure satisfaction and retention.
  • Serve as the main point of contact for client inquiries, requests, and escalations, providing timely and effective resolutions.
  • Position & identify opportunities to sell, upsell and cross-sell products and services to existing clients to drive revenue growth.
  • Collaborate with the sales team to develop and implement strategies for acquiring new clients and expanding business opportunities.
  • Conduct sales presentations, demonstrations, and negotiations to secure new business and meet sales targets.
  • Monitor and track sales performance metrics, including client acquisition, retention, and revenue generation, customer satisfaction and churn.
  • Handle customer support inquiries via phone, email, or chat, providing accurate information, troubleshooting assistance, and issue resolution.
  • Manage collections activities, including following up on overdue payments, negotiating payment terms, and escalating unresolved issues as needed.
  • Maintain accurate and up-to-date client records, including contact information, sales activities, and interactions.
  • Prepare regular reports and updates on sales performance, customer satisfaction, and collections activities for management review.
  • Stay informed about industry trends, market conditions, and competitor activities to identify opportunities and mitigate risks.
  • Collaborate with cross-functional teams, including sales, marketing, finance, and operations, to ensure alignment and support business objectives.
  • Adhere to company policies, procedures, and ethical standards at all times.

Minimum Requirements and Competencies

  • 3-5 in a year’s contact center environment of related experience in Service sector
  • Bachelor’s degree in Business Administration, Marketing, or a related field
  • Proven experience in account management, sales, customer support, or a related field.
  • Strong interpersonal skills and the ability to build and maintain relationships with clients. Excellent communication skills, both verbal and written, with the ability to articulate complex ideas clearly and concisely.
  • Strong problem-solving skills and the ability to think critically and analytically.
  • Demonstrated ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.

 

Interested candidates who meet the qualifications to apply to the link https://airtable.com/appmw1G3kZCgrsFbY/shr4cyFGSEgjX55Jz by 28th February, 2025. Only shortlisted candidates will be contacted.

 Position: Junior sales representative

Job Summary

To identify new business opportunities, Projects seeking Electronic Security solutions, building client relationships, and supporting senior sales staff in promoting and selling Electronic Security Solutions

Duties and Responsibilities

  1. Sales & Business Development
  • Assist in generating leads and identifying potential clients.
  • Conduct market research to understand customer needs and industry trends.
  • Engage in cold calling, networking, and follow-ups to develop a strong sales pipeline.
  • Support senior sales representatives in achieving sales targets and closing deals.
  1. Client Engagement & Relationship Management
  • Build and maintain relationships with prospective and existing clients.
  • Provide clients with Solution demonstrations and presentations.
  • Assist in preparing sales proposals, quotations, and tenders.
  • Address client inquiries and support the sales process from prospecting to post-sale follow-up.
  1. Product Knowledge & Sales Support
  • Learn and maintain up-to-date knowledge of security technology solutions including Parking Management systems, Fire detection systems, BMS systems, surveillance systems, access control, intrusion detection, and Scanning & screening equipment etc.
  • Collaborate with the technical team to understand product specifications and client requirements.
  • Support the senior sales team in delivering sales presentations and attending client meetings.
  1. Administrative & Reporting Tasks
  • Maintain accurate records of sales activities in the CRM system.
  • Prepare regular sales reports and provide updates on lead conversion.
  • Assist in coordinating sales and marketing campaigns.

Minimum Requirements and Competencies

  • Diploma or Bachelor’s degree in Business, Sales, Marketing, or a related field.
  • 1-2 years of sales experience, preferably in technology or security solutions
  • Fresh graduates with a strong interest in sales will also be considered
  • Basic understanding of security technology (CCTV, access control, alarms, perimeter security) is an advantage
  • Strong communication and negotiation skills.
  • Ability to build and maintain relationships.
  • Goal-oriented and self-motivated.
  • Excellent organizational and time-management skills.
  • Proficiency in Computer skills.

Interested candidates should send their comprehensive CV to https://airtable.com/appmw1G3kZCgrsFbY/shrUEtD8MrjZ1SwGT by 28th February, 2025.Kindly note only shortlisted candidates will be contacted.

 

Job Summary

Securex Agencies (K) Limited is seeking to recruit a new member into the Technical Team. The Management Trainee will be responsible for providing administrative support to the service aspect of the technical team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with client to schedule jobs while coordinating with various departments at the back office to complete assignments.

MAIN RESPONSIBILITIES

·        Assist in daily scheduling of technicians for the daily service planned.

·        Assist in scheduling of quarterly services for clients with annual maintenance contracts.

·        Help in coordinating resources within the technical team.

·        Work closely with sales and the warehouse department to ensure all equipment is available

·        Administer sales orders and picking slips as well as billing

·        Support in following up on new leads and referrals resulting from field activity and inquiries assigned Identify sales prospects and contact these and other accounts as assigned.

·        Ensure that all customer complaints are satisfactorily recorded, managed, and resolved within twenty -four (24) hours. Follow up on all service contracts with the clients. Updating client database in liaison with the tracking desk.

·        Assist in management of all operational and client requirements in liaison with the relevant departments

·        Ensure that customer satisfaction surveys and recommend action plans to improve on the weak areas.

·        Compiling the assigned incidents on the Daily Service Schedules per zone.

·        Prepare client and internal reports on schedule whether daily, weekly, or monthly and upon request.

·        Maintain and observe the prescribed department SOP in carrying out day to day activities.

·        Follow up with the technical department on job completion and commissioning to clients.

 

KEY COMPETENCIES AND QUALIFIACTIONS

·        Bachelor Degree in Administration or Project Management

·        1 Years’ of relevant experience as an administrator or coordinator

·        Strong analytical skills and keenness to details

·        Possess a solid customer service attitude

·        Excellent communication skills both verbal and written

·        Ability to work in a fast-paced environment

·        Ability to work and effectively communicate with senior-level business partners

Interested candidates should send their comprehensive CV’s to https://airtable.com/appmw1G3kZCgrsFbY/shrRskGOqjzmWGfSZ  by 24th October, 2024.

Kindly note only shortlisted candidates will be contacted.