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Welcome to Securex Africa Careers!
Why Join Securex Africa?
Benefits and rewards
We care for our clients’ business as our business. We think and act like business partners, not academic advisors. We share our clients’ aspirations, work to understand their reality, and align our incentives with their objectives — so they know we’re in this together.
Personal impact, mentoring, and teamwork are just a few of share our clients’ aspirations, work to understand their reality, and align our incentives with their objectives — so they know we’re in this together.
Open Positions
Job Summary
We are seeking to recruit a Field Service Technician who is will be responsible for installing, maintaining, and repairing equipment and systems at client sites. This role involves troubleshooting technical issues, providing hands-on support, and ensuring equipment is fully functional and meets safety and performance standards.
Duties and Responsibilities
- Perform installation, testing, commissioning, repair, and preventive maintenance of screening and security equipment, including X-ray scanners, metal detectors, and explosives/narcotics trace detectors, and related products/equipment, in accordance with company and manufacturer guidelines.
- Accurately diagnose, troubleshoot, and resolve mechanical, electrical, and software issues in coordination with the Senior Field Service Engineer or Technical Lead.
- Ensure that all work complies with relevant health, safety, security, and radiation safety protocols, particularly when handling high-voltage and radiation-emitting equipment.
- Maintain up-to-date and accurate service documentation, including job sheets, digital service reports (via RESCO/Eworks), radiation safety records, and maintenance logs.
- Engage directly with clients and end-users to address service concerns, provide technical explanations, and ensure high levels of customer satisfaction and professionalism on-site.
- Carry out regular system performance checks and calibrations to ensure optimal operation and regulatory compliance.
- Participate actively in technical training programs and certifications to continuously improve knowledge of existing and new products and systems.
- Assist in field service projects, including upgrades, retrofits, and system relocations, ensuring timely and quality execution.
- Manage and account for company assets such as service tools, radiation meters, laptops, test kits, and vehicles; ensure all equipment is properly maintained, calibrated, and returned in good condition.
- Provide support in inventory and stock management, including requisition and tracking of spare parts and consumables.
- Remain available for scheduled standby duties on weekends and public holidays, responding to urgent calls without delay or conflict.
- Exercise strong time management and planning skills, ensuring tasks are completed efficiently whether on-site or during office-based activities.
- Take initiative to study product manuals, technical documents, and online resources to broaden personal technical knowledge during non-site hours.
- Promptly escalate unresolved technical issues to the appropriate internal teams, ensuring minimal service disruption.
- Ensure confidentiality and data protection in handling sensitive client equipment and systems.
- Maintain a professional demeanor and appearance at all times, upholding the company’s reputation in the field.
- Support in the preparation of site surveys, risk assessments, and documentation required for equipment deployment or servicing.
- Fulfill any other technical or administrative responsibilities assigned by supervisors or management in alignment with business needs.
Key competencies/ skills
- Proven technical proficiency in operating, maintaining, and troubleshooting security screening equipment and systems, including X-ray scanners and detection units.
- Strong analytical and problem-solving abilities, with a keen aptitude for diagnosing and resolving technical faults efficiently.
- Excellent communication and customer service skills, with the ability to interact professionally with clients and team members on-site.
- Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, documentation, and communication.
- Working knowledge of RESCO/Eworks or similar field service management software, with the ability to document and report service activities accurately.
- Effective multitasking and time management skills, with the ability to prioritize tasks and adapt to dynamic work environments.
- Collaborative team player with strong interpersonal skills and a proactive approach to supporting colleagues and enhancing service delivery.
How to apply
If you believe you are the right candidate and can clearly demonstrate your abilities to meet the criteria above, please send your CV HERE by 16th August, 2025.
Only shortlisted applicants will be contacted.
Job Summary
Securex Agencies (K) Limited is seeking to recruit a new member into the Technical Team. The Technical Administrator will be responsible for providing administrative support to the service aspect of the technical team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with client to schedule jobs while coordinating with various departments at the back office to complete assignments.
Main Responsibilities
- Schedule daily and quarterly service visits for technicians.
- Coordinate installation and replacement requests based on client approvals.
- Respond to client emails and service inquiries; liaise with Customer Care for proper follow-up.
- Book service requests via phone and confirm appointments with clients by email.
- Prepare and print daily service schedules (A3 format) for technician use.
- Scan, extract, and file service job cards into appropriate digital folders.
- Prepare job card documentation for billing and submit to Accounts (both hard and soft copy).
- Auto-generate and track closure of client complaints/incidents in the service management system.
- Ensure technical complaints are updated within 24 hours and closed within 48 hours.
- Compile and track service incidents across different zones.
- Raise picking slips for approved client quotations and technician toolkits.
- Generate timely service summary reports for key clients and internal use.
Key Competencies and Qualifications
- Bachelor Degree in Administration or Technical Management or any equivalent qualification
- 3 Years’ of relevant experience
- Excellent report writing
- Possess a solid customer service attitude
- Excellent communication skills both verbal and written.
- Ability to work in a fast-paced environment.
- Ability to work and effectively communicate with senior-level business partner.
How to apply
If you believe you are the right candidate and can clearly demonstrate your abilities to meet the criteria above, please send CV HERE on or before 2nd September, 2025.
Only shortlisted applicants will be contacted.
Job Summary
We are seeking to recruit an Operations Supervisor who will be responsible to supervise daily security operations, manage security personnel, and ensure the safety and protection of client’s assets and premises. The Operations Supervisor will also ensures compliance with safety procedures, incident response, and high standards of vigilance.
Main Responsibilities
- Oversee and coordinate security guards across assigned posts.
- Prepare duty rosters and ensure full coverage of shifts.
- Document and report incidents accurately and promptly.
- Conduct security briefings and train guards on protocols, emergency response, and customer service.
- Ensure guards understand post orders and standard operating procedures (SOPs).
- Submit daily, weekly, and incident reports to management.
- Respond to client inquiries, complaints, or service issues promptly.
- Address operational issues as they arise and escalate complex problems when necessary.
Key Competencies and Qualifications
- Diploma/Degree in Criminology, Security Management, or related field.
- At least 3–5 years of experience in security operations, with 1–2 years in a supervisory role.
- Strong leadership and decision-making skills.
- Excellent observational and analytical abilities.
- Clear communication and interpersonal skills.
How to apply
If you believe you are the right candidate and can clearly demonstrate your abilities to meet the criteria above, please send CV HERE on or before 17th September, 2025.
Only shortlisted applicants will be contacted.